Online belongings : female fan experiences in online soccer forums

Introduction: The Paradox at the Heart of Online Interaction

Assessment of online discussion forums for law students

This paper goes beyond the existing literature and explores the innovative topic of designing criterion-referenced assessment for online discussion forums. There are several benefits of embedding online discussion forums into subjects including engaging students in collaborative learning, and encouraging deeper analysis, critical thinking and reflection. Using the assessment principles of validity, reliability and transparency, this paper offers a range of practical strategies to tutors who plan to develop criterion-referenced assessment as opposed to norm-referenced assessment for online discussion forums, applies the assessment principles in the context of an undergraduate law subject, and exemplars a rubric for an online discussion forum in a work placement subject.

Reflections, successes and pitfalls of coordinating online discussion forums in a foreign language

The advent of e-learning has seen the adaptation and use of a plethora of educational techniques. Of these, online discussion forums have met with success and been used widely in both undergraduate and postgraduate education. The authors of this paper, having previously used online discussion forums in the postgraduate arena with success, adopted this approach for the design and subsequent delivery of a learning and teaching subject. This learning and teaching subject, however, was part of an international collaboration and designed for nurse academics in another country – Vietnam. With the nursing curriculum in Vietnam currently moving to adopt a competency based approach, two learning and teaching subjects were designed by an Australian university for Vietnamese nurse academics. Subject materials constituted a DVD which arrived by post and access to an online platform. Assessment for the subject included (but was not limited to) mandatory participation in online discussion with the other nurse academics enrolled in the subject. The purpose behind the online discussion was to generate discourse between the Vietnamese nurse academics located across Vietnam. Consequently the online discussions occurred in both Vietnamese and English; the Australian academic moderating the discussion did so in Australia with a Vietnamese translator. For the Australian University delivering this subject the difference between this and past online discussions were twofold: delivery was in a foreign language; and the teaching experience of the Vietnamese nurse teachers was mixed and frequently very limited. This paper will provide a discussion addressing the design of an online learning environment for foreign correspondents, the resources and translation required to maximise the success of the online discussion, the lessons learnt and consequent changes made, as well as the rationale of delivering complex content in a foreign language. While specifically addressing the first iteration of the first learning module designed, this paper will also address subsequent changes made for the second iteration of the first module and comment on their success. While a translator is clearly a key component of success, the elements of simplicity and clarity in hand with supportive online moderation must not be overlooked.

Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums

Purpose Following the perspective of frustration theory customer frustration incidents lead to frustration behavior such as protest (negative word‐of‐mouth). On the internet customers can express their emotions verbally and non‐verbally in numerous web‐based review platforms. The purpose of this study is to investigate online dysfunctional customer behavior, in particular negative “word‐of‐web” (WOW) in online feedback forums, among customers who participate in frequent‐flier programs in the airline industry. Design/methodology/approach The study employs a variation of the critical incident technique (CIT) referred to as the critical internet feedback technique (CIFT). Qualitative data of customer reviews of 13 different frequent‐flier programs posted on the internet were collected and analyzed with regard to frustration incidents, verbal and non‐verbal emotional effects and types of dysfunctional word‐of‐web customer behavior. The sample includes 141 negative customer reviews based on non‐recommendations and low program ratings. Findings Problems with loyalty programs evoke negative emotions that are expressed in a spectrum of verbal and non‐verbal negative electronic word‐of‐mouth. Online dysfunctional behavior can vary widely from low ratings and non‐recommendations to voicing switching intentions to even stronger forms such as manipulation of others and revenge intentions. Research limitations/implications Results have to be viewed carefully due to methodological challenges with regard to the measurement of emotions, in particular the accuracy of self‐report techniques and the quality of online data. Generalization of the results is limited because the study utilizes data from only one industry. Further research is needed with regard to the exact differentiation of frustration from related constructs. In addition, large‐scale quantitative studies are necessary to specify and test the relationships between frustration incidents and subsequent dysfunctional customer behavior expressed in negative word‐of‐web. Practical implications The study yields important implications for the monitoring of the perceived quality of loyalty programs. Management can obtain valuable information about program‐related and/or relationship‐related frustration incidents that lead to online dysfunctional customer behavior. A proactive response strategy should be developed to deal with severe cases, such as sabotage plans. Originality/value This study contributes to knowledge regarding the limited research of online dysfunctional customer behavior as well as frustration incidents of loyalty programs. Also, the article presents a theoretical “customer frustration‐defection” framework that describes different levels of online dysfunctional behavior in relation to the level of frustration sensation that customers have experienced. The framework extends the existing perspective of the “customer satisfaction‐loyalty” framework developed by Heskett et al.

Assessing participation in online discussion forums : a proposal for multidimensional analysis. 'Evaluación de la participación en foros de discusión online : una propuesta de multianálisis'.

Resumen basado en el de la publicación

A conceptual framework for assessing interaction quality in online discussion forums

The use of discussion forums in education has long been a hot topic in tertiary education. Discussion forums’ activities help learners to share and gain knowledge from each other. However, setting up discussion forums does not ensure that learners interact with each other actively and grading of discussion forum participation is done to ensure qualitative learner participation. Currently, a major focus has been put onto the better use of discussion forums, but the way in which quality of participation can be evaluated has yet to be adequately investigated. This paper presents a conceptual model, based on an extensive review of current literature in related areas, as a way forward in looking at the assessment of quality in online discussion forums. The main benefits of the proposed framework are towards facilitators, as a way to assess learners’ online contributions, while students may use it to understand what is expected of them as participants in online discussion forums

Engaging and effective asynchronous online discussion forums

Discussion is usually considered a powerful tool for the development of pedagogical skills such as critical thinking, collaboration and reflection. In the last few years, an online asynchronous discussion forum has become an integral part of teaching and learning in tertiary education. However, there are considerable challenges involved in designing discussion forum for learning and teaching arrangements that can support desired learning outcomes. The study analysed the factors that affect the level of the student participation in the online discussion forums with emphases on some of the critical issues that should be taken into account when designing online discussions forums that can support desired learning outcomes. We show that the course instructor roles and level of participations in the discussion forum particularly determines the overall level of discussion among the learning communities.

Online learning environment : taxonomy of asynchronous online discussion forums

Due to its perceived benefits, asynchronous discussion forums have become progressively popular in higher education. The ultimate goal of developing an asynchronous discussion forum is to create an online learning environment that will achieve high levels of learning. This paper reviews the exiting literature and develops taxonomy of the asynchronous discussion forums with the aims of increasing the understanding and awareness of various types of asynchronous discussion forums. The taxonomy will help increase the online course designers' ability to design more effective learning experiences for student success and satisfaction. It will also help researchers to understand the features of the various asynchronous discussion forums.

Analysis of asynchronous online discussion forums for collaborative learning

Online discussion forums are well suited for collaborative learning systems. Much of the currently available research indicates that effectively designed collaborative learning systems motivate and enhance learning experiences of the participants which in turn lead to enhanced learning outcomes. This paper develops taxonomy of the asynchronous online discussion forums with the aims of increasing the understanding and awareness of various types of asynchronous discussion forums. The taxonomy is framed by constructivist pedagogical principles of asynchronous online discussion forum. The key attributes of online discussions and the factors influencing the discussion forum’s design are identified. The taxonomy will help increase the online course designers’ ability to design more effective learning experiences for student success and satisfaction. It will also help researchers to understand the various features of the asynchronous discussion forums. The article concludes with implications for pedagogy and suggestions for the direction of future theoretical and empirical research.

Assessing participation in online discussion forums: a proposal for multidimensional analysis

This paper aims to assess the discussion forums being used in the programme Especialista Universitario online sobre Tecnologías de la Información y la Comunicación, taught at the University of Alicante, on the basis of the analysis model suggested by Kay (2004). In such a model, it is essential to represent graphically the forum activity so that the visual representation may improve analysis. This research has allowed reaching results which define the forum activity and has contributed with a proposal for multi analysis in the area of assessing participation in communication within online discussion forums.

A good chat - are online forums fit for PLT? - a review

The effectiveness of asynchronous Online Discussion Forums (ODF) as a teaching medium in Practical Legal Training (PLT) is dependent on factors affecting student satisfaction with the learning task.
A literature review was undertaken as part of a proposed research project to: (a) investigate the relationship between the use of ODF as a teaching medium in PLT, students’ learning behaviours, and student satisfaction; (b) ascertain students’ perceptions of their own learning behaviours during the ODF activities and to compare those perceptions with learning behaviours identified in the Community of Inquiry Framework; and (c) make recommendations that might improve the fit between the use of ODFs, positive learning behaviours, and student satisfaction. The research project is still underway.
The review and the proposed study is framed by a constructivist learner-centred approach informed by the theories of Piaget, Vygotsky and others, together with Marzano and Kendall’s ‘New Taxonomy of Education Objectives’, and the ‘Community of Inquiry Framework’ described by Archer, Garrison, Arbaugh, Gunawardena and others.
A search for articles with abstracts including the terms ‘satisfaction’ and ‘online’ on ERIC and online peer-reviewed journals during September 2010 produced 76 relevant articles for this review; these disclosed that factors involving student satisfaction with ODFs as a teaching medium include: students’ contexts; students’ perceptions of self-efficacy and of the importance and relevance of the learning task; learning and personality styles; technological self-efficacy; student-student and lecturer-student interactions; flexible learning environments; instructional design; online learning management systems; and the blend of online and face-to-face instruction delivery.
These factors are likely to be significant for framing the proposed research and the design, implementation, and evaluation of instruction involving online forums in practical legal training.